What is the primary responsibility of the Ombudsman in nursing facilities?

The primary responsibility of the Ombudsman in nursing facilities is to investigate resident complaints and advocate for their rights. An Ombudsman serves as a neutral party, representing the interests of residents and addressing concerns related to their care and quality of life. This role is essential in ensuring that residents' grievances are heard and that any issues regarding mistreatment or inadequate care are properly addressed. The Ombudsman also works to educate residents and their families about their rights and available resources, fostering a supportive environment within the facility. By focusing on advocacy and responsiveness to complaints, the Ombudsman plays a crucial role in maintaining the integrity and quality of care provided in nursing facilities.